Privacy Policy

Last Updated: 12/19/2025

Microverse Labs LLC ("Microverse Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you use our websites microverselabs.com, heydriva.com, autobot.microverselabs.com, findcara.com, and cara.microverselabs.com, as well as the Driva AI Demo App and Cara (collectively, the "Services").

heydriva.com redirects to autobot.microverselabs.com, and findcara.com redirects to cara.microverselabs.com. Any data collected through these domains is governed by this Privacy Policy. By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect personal information that you voluntarily provide and usage data collected automatically when you interact with our Services.

1.1 Personal Information You Provide

We may collect the following types of personal data when you interact with our Services:

• Contact Information: Name, email address, phone number, company name.
• Vehicle-Related Information: VIN numbers, stock numbers, trade-in details, preferences, financing interests.
• Communication Data: Chat interactions, messages, and other correspondence between you and our AI assistant.
• Account Information (if applicable): Login credentials for dealership accounts.
• Demo-Specific Data: If you use the demo app or Cara, we may collect data you input, such as vehicle preferences, trade-in details, or other information relevant to the demo experience.
• Authentication Data: We use Google OAuth as our authentication provider. When you sign in with Google, we receive and store your Google email address, name, and profile picture.

1.2 Information Collected Automatically

When you use our Services, we may collect:

• Usage Data: Pages visited, interactions with the chatbot, session duration, and navigation patterns.
• Device & Browser Information: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking Technologies: Used to enhance functionality, analyze traffic, and improve user experience (see Section 5).

1.3 Data Minimization Principle

We are committed to collecting only the minimum personal data necessary to provide our Services. We do not request or collect:

• Government identification numbers (Social Security, Driver's License, etc.).
• Financial account credentials or payment card numbers stored in our systems.
• Precise GPS location (we use general location based on city/region when needed).
• Full conversation transcripts when accessed through third-party platforms.

2. How We Use Your Information

We use the collected information for:

• Providing and improving the chatbot experience.
• Personalizing vehicle recommendations and responses.
• Analyzing user interactions to enhance the AI's accuracy.
• Assisting with financing, trade-in evaluations, and vehicle availability.
• Communicating with users via email, SMS, or phone for operational notifications, product updates, feature announcements, feedback requests, and service-related messages. By using our Services, you consent to receiving these communications.
• Monitoring usage patterns to detect and prevent abusive behavior, security threats, or violations of our Terms.
• Ensuring compliance with legal and regulatory requirements.
• Preventing fraudulent activities and security threats.
• Demo-Specific Use: If you use the demo app or Cara, your data may be used to simulate a real-world interaction with the chatbot and demonstrate its capabilities to potential clients.

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your data under the following circumstances:

3.1 With Dealerships & Business Partners

• If you use our chatbot on a dealership's website, your inquiries may be shared with that dealership.
• Your trade-in or financing requests may be sent to relevant third-party service providers.

3.2 With Service Providers

We may share data with trusted service providers, including:

• Cloud infrastructure providers for hosting and data storage.
• Authentication providers (such as Google OAuth) for secure sign-in.
• Analytics platforms to understand usage patterns and improve our Services.

AI Training Clarification:

• Our internal AI features may use anonymized, aggregated interaction data to improve response quality.
• We do NOT provide your personal data or conversation content to third-party AI platforms for their model training.
• Vehicle data displayed through third-party AI integrations is licensed and controlled by us.

3.3 Legal & Security Purposes

• We may disclose information if required by law, court order, or government request.
• We may share data to investigate fraud, security threats, or protect legal rights.

3.4 Business Transfers

• If Microverse Labs undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

3.5 Demo-Specific Sharing

• If you use the demo app or Cara, your data may be shared with potential clients to demonstrate the chatbot's functionality. However, this data will be anonymized if you explicitly request us to do so.

3.6 AI Platform Integration (Including ChatGPT)

When you access Cara through third-party AI platforms (such as ChatGPT), the following applies:

Data Transmission:

• Your search queries and vehicle preferences are transmitted to our servers to provide relevant results.
• We return only the minimum data necessary to respond to your specific request.
• Vehicle listing data displayed in AI platforms comes from our Services and is subject to this Privacy Policy.

What We Do NOT Do:

• We do NOT provide your personal data to AI platforms for model training purposes.
• We do NOT share your conversation history with third-party AI providers.
• We do NOT allow AI platforms to store or retain your vehicle search data.

Third-Party Platform Policies:

When using Cara through AI platforms, you are also subject to that platform's privacy policy and terms. We encourage you to review the privacy policy of any AI platform through which you access our Services, and how those platforms handle conversation data and user information.

Data Minimization:

We collect and return only the minimum information necessary to fulfill your vehicle search requests. Our AI integrations are designed to request only task-specific information, return only directly relevant vehicle data, and avoid collecting or processing unnecessary user context.

3.7 Third-Party Data Sources

Our Services display vehicle listings and related information obtained from licensed third-party data providers who aggregate publicly available automotive information.

Important:

• Vehicle listing data, pricing, and availability are provided by third-party sources and may not be current, complete, or accurate.
• We are not responsible for inaccuracies in third-party vehicle data.
• You should independently verify all vehicle information before making purchasing decisions.
• Vehicle availability and pricing may change without notice.

4. Data Retention & Security

4.1 Retention Period

• We retain your data only as long as necessary for the purposes outlined in this policy.
• Chatbot conversations are stored for up to 2 years for data gathering, analysis, and improvements.
• You may request data deletion (see Section 7).

4.2 Security Measures

We will implement industry-standard security to protect your data, including:

• Encryption of stored and transmitted data.
• Access controls to prevent unauthorized access.
• Regular security audits and monitoring for potential vulnerabilities.

While we take strong security measures, no system is 100% secure, and users should take precautions when sharing personal information.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to enhance user experience.

• Essential Cookies: Required for core website functionality.
• Analytics Cookies: Help us analyze chatbot interactions and improve responses.
• Marketing Cookies: Used for advertising and retargeting (if applicable).

You can manage or disable cookies in your browser settings.

6. Third-Party Links & Integrations

Our Services may contain links to third-party websites, including but not limited to car dealerships, financing partners, and review sites.

• We do not control third-party privacy practices and encourage users to review their policies.
• Clicking on external links may result in third-party tracking.

7. Your Rights & Choices

You have the following rights regarding your personal data:

7.1 Access & Correction

• Request access to personal data we have about you.
• Request corrections to inaccurate information.

7.2 Opt-Out & Data Deletion

• You can opt out of non-essential marketing emails by clicking "unsubscribe." Operational and service-related emails (such as security alerts, account notifications, and critical updates) cannot be opted out of while you maintain an active account.
• Request data deletion via team@microverselabs.com (subject to legal and contractual obligations).

7.3 California & GDPR Rights (if applicable)

If you reside in California (CCPA/CPRA) or the EU (GDPR), you may have additional rights.

California Residents (CCPA/CPRA):

• Right to know what personal information is collected and how it's used.
• Right to delete personal information (subject to exceptions).
• Right to opt-out of sale/sharing of personal information.
• Right to correct inaccurate personal information.
• Right to limit use of sensitive personal information.
• Right to non-discrimination for exercising privacy rights.

We do not sell your personal information as defined by California law.

Virginia, Colorado, Connecticut, and Utah Residents:

Similar rights apply under your state's privacy laws. Contact us at team@microverselabs.com to exercise these rights.

EU/EEA Residents (GDPR):

• The right to know what personal data is collected.
• The right to request data deletion.
• The right to opt-out of data sharing with third parties.
• The right to data portability.
• The right to object to processing.

8. Children's Privacy

Our Services are not intended for children under 13. If you are between 13 and 18 years of age, you may use our Services only with parental or guardian consent. We do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided personal data, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or website updates.

Last updated: 12/19/2025

10. Contact Information

For privacy-related inquiries, please contact:

📧 Email: team@microverselabs.com
📍 Address: Microverse Labs LLC, 67 Weatherby Street, Atlanta, GA 30316