Privacy Policy

Last Updated: 2026-04-27

Microverse Labs LLC ("Microverse Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you use our websites microverselabs.com, findcara.com, and cara.microverselabs.com, as well as Cara (collectively, the "Services").

findcara.com redirects to cara.microverselabs.com. Any data collected through these domains is governed by this Privacy Policy. By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect personal information that you voluntarily provide and usage data collected automatically when you interact with our Services.

1.1 Personal Information You Provide

We may collect the following types of personal data when you interact with our Services:

• Contact Information: Name, email address, phone number, company name.
• Vehicle-Related Information: VIN numbers, stock numbers, trade-in details, preferences, financing interests.
• Communication Data: Chat interactions, messages, and other correspondence between you and our AI assistant or concierge team.
• Concierge & Outreach Data: If you opt into our concierge service, we may collect vehicle preferences, budget parameters, desired deal terms, and dealer communication preferences to act on your behalf.
• Authentication Data: We use Auth0 as our authentication provider. Auth0 currently supports Google sign-in and may support additional sign-in methods (such as Apple, email/password, etc.) in the future. When you sign in, we receive and store your email address, name, and (if provided) profile picture.

1.2 Information Collected Automatically

When you use our Services, we may collect:

• Usage Data: Pages visited, interactions with our AI assistant, session duration, and navigation patterns.
• Device & Browser Information: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking Technologies: Used to enhance functionality, analyze traffic, and improve user experience (see Section 5 below).

1.3 Data Minimization Principle

We are committed to collecting only the minimum personal data necessary to provide our Services. We do not request or collect:

• Government identification numbers (Social Security, Driver's License, etc.).
• Financial account credentials or payment card numbers stored in our systems.
• Precise GPS location (we use general location based on city/region when needed).
• Full conversation transcripts when accessed through third-party platforms.

2. How We Use Your Information

We use the collected information for:

• Providing and improving the AI assistant experience.
• Personalizing vehicle recommendations and responses.
• Analyzing user interactions to enhance the AI's accuracy.
• Assisting with financing, trade-in evaluations, and vehicle availability.
• Facilitating concierge services, including contacting dealers, negotiating terms, and conducting outreach on your behalf when you explicitly opt in.
• Communicating with users via email, SMS, or phone for operational notifications, product updates, feature announcements, feedback requests, and service-related messages. By using our Services, you consent to receiving these communications.
• Monitoring usage patterns to detect and prevent abusive behavior, security threats, or violations of our Terms.
• Ensuring compliance with legal and regulatory requirements.
• Preventing fraudulent activities and security threats.
• Improving early access and beta features using anonymized usage patterns, feedback, and interaction data from participants.

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your data under the following circumstances:

3.1 With Dealerships, Lenders, and Other Partners

We will only share your personally identifiable information (PII) with dealerships, lenders, insurance providers, or other third-party partners with your explicit, opt-in consent, on a case-by-case basis. For example:

• When you direct us to send a specific inquiry, offer, or trade-in request to a specific dealer.
• When you request a financing pre-approval and authorize us to share information with a specific lender.

We do not auto-share your PII with dealers or other partners as part of our default operation.

Aggregated, anonymized data (e.g., search trends, vehicle interest patterns, usage statistics that cannot be tied back to any individual user) may be used for analytics, product improvement, AI model improvement, and may be shared with partners for these purposes. This data is stripped of all identifiable information before any external use.

3.2 Concierge Service Data Sharing

If you opt into Cara's concierge service, you explicitly authorize us to share certain personal information with dealerships and other relevant parties solely for the purpose of facilitating your vehicle purchase. This includes:

• Your name and contact information, shared only with dealers or partners you choose or approve.
• Your vehicle preferences, budget parameters, and desired deal terms, shared to negotiate or inquire on your behalf.
• Any other information you specifically authorize us to share during the concierge engagement.

Concierge data sharing limitations:

• We will not share your information with any dealer, lender, or partner you have not selected or approved.
• Information shared through the concierge service is for informational and transactional purposes only, not for marketing or promotional use by those third parties.
• We will not share your mobile opt-in data or communication consent with any third parties for marketing or promotional purposes.
• You may revoke your concierge data sharing authorization at any time by contacting us at team@microverselabs.com.

3.3 With Service Providers

We may share data with trusted service providers, including:

• Cloud infrastructure providers for hosting and data storage.
• Authentication providers (such as Auth0) for secure sign-in.
• Analytics platforms to understand usage patterns and improve our Services.

AI Training Clarification:

• Our internal AI features may use anonymized, aggregated interaction data to improve response quality.
• We do NOT provide your personal data or conversation content to third-party AI platforms for their model training.
• Vehicle data displayed through third-party AI integrations is sourced from licensed third-party data providers and managed by us.

3.4 Legal & Security Purposes

• We may disclose information if required by law, court order, or government request.
• We may share data to investigate fraud, security threats, or protect legal rights.

3.5 Business Transfers

• If Microverse Labs undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

3.6 AI Platform Integration (Including ChatGPT)

When you access Cara through third-party AI platforms (such as ChatGPT), the following applies:

Data Transmission:

• Your search queries and vehicle preferences are transmitted to our servers to provide relevant results.
• We return only the minimum data necessary to respond to your specific request.
• Vehicle listing data displayed in AI platforms comes from our Services and is subject to this Privacy Policy.

What We Do NOT Do:

• We do NOT provide your personal data to AI platforms for model training purposes.
• We do NOT share your conversation history with third-party AI providers.
• We do NOT allow AI platforms to store or retain your vehicle search data.

Third-Party Platform Policies:

When using Cara through AI platforms, you are also subject to that platform's privacy policy and terms. We encourage you to review the privacy policy of any AI platform through which you access our Services, and how those platforms handle conversation data and user information.

Data Minimization:

We collect and return only the minimum information necessary to fulfill your vehicle search requests. Our AI integrations are designed to request only task-specific information, return only directly relevant vehicle data, and avoid collecting or processing unnecessary user context.

3.7 Third-Party Data Sources

Our Services display vehicle listings and related information obtained from licensed third-party data providers who aggregate publicly available automotive information.

Important:

• Vehicle listing data, pricing, and availability are provided by third-party sources and may not be current, complete, or accurate.
• We are not responsible for inaccuracies in third-party vehicle data.
• You should independently verify all vehicle information before making purchasing decisions.
• Vehicle availability and pricing may change without notice.

Dealer & Business Data Removal:

If you are a dealership, seller, or other business and believe your listing data is being displayed through our Services, please note that this data is obtained from licensed third-party data providers, not collected directly from your website or systems. If you would like your listings removed from our Services, please contact us at team@microverselabs.com with the subject line "Data Removal Request." We will process valid removal requests within 5–10 business days. Removal from our Services does not affect the availability of your data through our third-party data providers or other platforms.

4. Data Retention & Security

4.1 Retention Period

• We retain your data only as long as necessary for the purposes outlined in this policy.
• AI assistant conversations are stored for up to 2 years for data gathering, analysis, and improvements.
• You may request data deletion (see Section 8).

4.2 Security Measures

We implement industry-standard security to protect your data, including:

• Encryption of stored and transmitted data.
• Access controls to prevent unauthorized access.
• Regular security audits and monitoring for potential vulnerabilities.

While we take strong security measures, no system is 100% secure, and users should take precautions when sharing personal information.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to enhance user experience.

• Essential Cookies: Required for core website functionality.
• Analytics Cookies: Help us analyze AI assistant interactions and improve responses.
• Marketing Cookies: Used for advertising and retargeting (if applicable).

You can manage or disable cookies in your browser settings.

6. SMS & Mobile Communications

If you use our concierge service or opt into SMS communications, the following applies:

• We may send you text messages related to your concierge engagement, including deal updates, dealer responses, and next steps. These messages are transactional and informational only.
• Message frequency varies based on your active engagements. Standard message and data rates from your carrier may apply.
• You may opt out of SMS communications at any time by replying STOP to any message, or by contacting us at team@microverselabs.com.
• For help, reply HELP to any message.
• We will not share your mobile phone number or SMS opt-in consent with third parties for marketing or promotional purposes.

7. Third-Party Links & Integrations

Our Services may contain links to third-party websites, including but not limited to car dealerships, financing partners, and review sites.

• We do not control third-party privacy practices and encourage users to review their policies.
• Clicking on external links may result in third-party tracking.

8. Your Rights & Choices

You have the following rights regarding your personal data:

8.1 Access & Correction

• Request access to personal data we have about you.
• Request corrections to inaccurate information.

8.2 Opt-Out & Data Deletion

• You can opt out of non-essential marketing emails by clicking "unsubscribe." Operational and service-related emails (such as security alerts, account notifications, and critical updates) cannot be opted out of while you maintain an active account.
• Request data deletion via team@microverselabs.com (subject to legal and contractual obligations).

8.3 California & GDPR Rights (if applicable)

If you reside in California (CCPA/CPRA) or the EU (GDPR), you may have additional rights.

California Residents (CCPA/CPRA):

• Right to know what personal information is collected and how it's used.
• Right to delete personal information (subject to exceptions).
• Right to opt-out of sale/sharing of personal information.
• Right to correct inaccurate personal information.
• Right to limit use of sensitive personal information.
• Right to non-discrimination for exercising privacy rights.

We do not sell your personal information as defined by California law.

Virginia, Colorado, Connecticut, and Utah Residents:

Similar rights apply under your state's privacy laws. Contact us at team@microverselabs.com to exercise these rights.

EU/EEA Residents (GDPR):

• The right to know what personal data is collected.
• The right to request data deletion.
• The right to opt-out of data sharing with third parties.
• The right to data portability.
• The right to object to processing.

9. Children's Privacy

Our Services are not intended for children under 13. If you are between 13 and 18 years of age, you may use our Services only with parental or guardian consent. We do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided personal data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or website updates.

Last updated: 2026-04-27

11. Contact Information

For privacy-related inquiries, please contact:

📧 Email: team@microverselabs.com
📍 Address: Microverse Labs LLC, 67 Weatherby Street, Atlanta, GA 30316